Frequently Asked Questions (FAQs)

Welcome to ELYRA LABEL! We want your shopping experience to be simple, convenient, and enjoyable. Here you will find answers to common questions about ordering, delivery, payments, shipping, returns, and customer support.

If you need further assistance, please contact our team through WhatsApp or email.

1. Orders & Shopping

How can I place an order?

You can browse our collection, choose your preferred items, and follow the checkout process on our website to place an order.

Can I pay for my order when it arrives?

Yes! Cash on Delivery (COD) is available. You can pay for your order when it is delivered to you.

Which payment methods does ELYRA LABEL accept?

We currently accept the following payment methods:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Easypaisa
  • JazzCash

Please follow the payment instructions provided during checkout or by our team.

2. Delivery & Shipping

How long does delivery take?

Our expected delivery time is 2–3 working days. Delivery time may depend on your location and other delivery-related circumstances.

Does ELYRA LABEL offer free shipping?

Yes! We offer free shipping on orders of PKR 7,000 and above.

Orders below PKR 7,000 may be subject to shipping charges.

Do you deliver across Pakistan?

Please contact our customer support team through WhatsApp or email to confirm delivery availability for your location.

How can I check the status of my order?

For assistance with your order status, please contact us through WhatsApp or email and provide your order details.

3. Returns & Product Issues

Can I return an item?

If you receive a damaged or incorrect item, please contact our customer support team through WhatsApp or email so we can assist you.

What should I do if my order arrives damaged?

Please contact us as soon as possible after receiving your order. Share your order details and clear photos of the damaged item so our team can review the issue and guide you on the next steps.

What should I do if I receive the wrong item?

If you receive an item different from what you ordered, contact us through WhatsApp or email. Please provide your order details and photos of the item received so we can assist you.

Can I return an item if I have already worn or used it?

For damaged or incorrect items, please contact our support team before using or washing the product. Our team will review your concern and advise you on the next steps.

How do I request help with a return?

Contact us through WhatsApp or email with your order number, a description of the issue, and relevant photos where applicable. Our team will guide you through the process.

4. Products & Clothing

How do I choose the right size?

Please review the size information provided on the relevant product page before placing your order. If you need help choosing a size, contact our customer support team.

Will the product look exactly like the pictures?

We aim to present our products as accurately as possible. However, the appearance of colours and details may vary slightly depending on your screen and display settings.

What if I have a question about a product before ordering?

If you need more information about a product, its size, or its details, please contact us through WhatsApp or email before placing your order.

5. Customer Support

How can I contact ELYRA LABEL?

You can contact our team through either of the following channels:

Please verify that these contact details are active before publishing this page.

What information should I provide when contacting customer support?

To help us assist you efficiently, please include your order number, the name used for your order, and a clear explanation of your question or concern. For damaged or incorrect items, please also include relevant photos.

Where can I find answers to other questions?

If your question is not covered on this page, please contact us through WhatsApp or email. Our team will do its best to assist you.

Still have questions?

Thank you for choosing ELYRA LABEL. We appreciate your interest in our collection and are here to help make your shopping experience as smooth as possible.

Contact us today through WhatsApp or email for assistance.