7-Day Return & Refund Policy

Elyra Label

Last Updated: 10 October 2026

At Elyra Label, customer satisfaction is important to us. We want you to enjoy shopping with us and feel confident about your purchase. Please read our return and refund policy before placing an order.

1. Return Period

Customers may request a return within 7 days of receiving their order, subject to the conditions below and applicable Pakistani law.

Please contact us within this period to initiate a return request.

2. Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and unwashed.
  • The item must be in its original condition.
  • Original tags and packaging should be included where applicable.
  • Proof of purchase or your order number must be provided.

Items that have been worn, washed, altered, or damaged through misuse may not be eligible for a change-of-mind return, subject to applicable law.

3. How to Request a Return

To request a return:

  1. Email us at info@elyralabel.com within 7 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. If the product is damaged, defective, or incorrect, attach clear photographs.
  4. Wait for our team to confirm the return instructions before sending the item back.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email: info@elyralabel.com

Include your order number and photographs showing the issue. We will review your request and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

5. Refunds

Returned items will be inspected after receipt. We will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method where possible. If you paid by Cash on Delivery (COD), we will contact you to arrange a suitable refund method.

The time required for a refund to reach you may vary depending on the payment provider.

6. Return Shipping Charges

For change-of-mind returns, return shipping charges may be the customer’s responsibility.

If the item is defective, damaged, or incorrect, Elyra Label will explain the return arrangements in accordance with applicable law.

7. Exchanges

Customers wishing to exchange an item for another size or product should contact us at info@elyralabel.com.

Exchanges depend on product availability and the condition of the returned item.

8. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Once the order has been dispatched, our return policy may apply. Any rights provided by applicable law remain unaffected.

9. Exceptions and Consumer Rights

Certain products may have specific return conditions where permitted by law. Any such conditions will be communicated clearly to customers.

Nothing in this policy is intended to exclude rights available under applicable Pakistani consumer protection laws.

10. Contact Us

For return, refund, or exchange enquiries, contact us:

Store Name: Elyra Label
Email: info@elyralabel.com
Phone: +92 341 3180088

Thank you for shopping with Elyra Label. We appreciate your trust in our brand.