Terms & Conditions – Elyra Label

Last Updated: 10 October 2026

Welcome to Elyra Label. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About Elyra Label

Elyra Label is an online fashion store offering clothing and related products to customers in Pakistan.

Throughout these terms, “we”, “our”, and “us” refer to Elyra Label. “You” and “customer” refer to anyone visiting our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases or activities that may harm our website or business.
• Keep your contact and delivery information accurate and up to date.

We reserve the right to restrict access to our website where necessary for security, fraud prevention, or other legitimate reasons.

3. Products and Descriptions

We aim to display accurate product descriptions, photographs, sizes, materials, and other details.

However, colours may appear slightly different depending on your screen, device, or display settings.

Product availability may change without notice. We will inform customers if an ordered item becomes unavailable after purchase and explain the available options.

4. Prices and Payments

All prices will be displayed on the website in the currency specified at checkout, normally Pakistani Rupees (PKR) for our Pakistan-focused store.

Prices, promotions, and product availability may change. The price applicable to your order will be confirmed during checkout, subject to applicable law.

Available payment methods may include Cash on Delivery (COD), bank transfer, or other payment options displayed on our website.

Orders will be processed according to the payment method selected and any necessary verification.

5. Orders and Confirmation

After placing an order, you may receive an order confirmation by email, phone, or another available communication method.

We may contact you to verify your delivery details or confirm your order.

If an order cannot be fulfilled because of stock issues, pricing errors, suspected fraud, or other legitimate reasons, we will contact you and arrange an appropriate resolution, including a refund where applicable.

An order confirmation does not remove any rights you have under applicable consumer protection laws.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated to customers.

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

If delivery is delayed, we will make reasonable efforts to provide updates where possible. Any applicable legal rights relating to delivery remain unaffected.

7. Returns, Exchanges and Refunds

Our 7-Day Return & Refund Policy explains the conditions and process for eligible returns, exchanges, and refunds.

Please review that policy before purchasing.

Nothing in these Terms & Conditions limits any mandatory rights available to customers under applicable Pakistani law.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation may be possible before dispatch. Once an order has been dispatched, our return policy may apply.

We will handle cancellations and refunds in accordance with our published policies and applicable law.

9. Promotions and Discounts

Promotional offers, discount codes, and special deals may be subject to specific conditions, including validity periods and product availability.

Any important restrictions will be communicated with the relevant offer. Promotions cannot be used in a misleading or fraudulent manner.

10. Intellectual Property

Unless otherwise stated, the content on this website, including logos, brand names, product photographs, text, graphics, and website design, belongs to Elyra Label or is used with permission.

You may not copy, reproduce, distribute, or commercially use our content without prior permission, except where permitted by law.

11. Limitation of Liability

We make reasonable efforts to maintain accurate product information and a reliable website.

To the extent permitted by applicable law, Elyra Label will not be responsible for losses arising from misuse of the website, unauthorised access beyond our reasonable control, or circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.

12. Privacy

We collect and use personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how information such as your name, contact details, delivery address, and order information may be handled.

13. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, hosting providers, and external links.

These services may operate under their own terms and privacy policies. Their use does not remove any obligations we have under applicable law.

14. Changes to These Terms

We may update these Terms & Conditions when our website, products, services, or legal requirements change.

The updated version will be published on this page with a revised date. Changes will apply as permitted by applicable law.

15. Governing Law

These Terms & Conditions are intended to operate in accordance with the applicable laws of Pakistan.

Any disputes will be handled by the relevant authorities or courts with jurisdiction under applicable law.

16. Contact Us

If you have questions about these Terms & Conditions, orders, or our services, please contact us:

Store Name: Elyra Label
Email: info@elyralabel.com
Phone: +92 341 3180088

Thank you for shopping with Elyra Label.